Shipping policy

We, at Bututor, understand the concern of our valuable customers about having efficient and trustworthy shipping services. Therefore, we are dedicated to providing you with a reliable and convenient shipment of your order, ensuring you receive the order on time and in a safe way.

Free Shipping Across Canada

We are pleased to offer free shipping on all orders within Canada, with no minimum purchase required.

Order Processing and Delivery 

Orders are typically processed within ​​2 to 3 business days​​. Once you complete your purchase, a confirmation email will be sent to you with your order details and an estimated delivery window.

Note:​​ While we strive to provide accurate delivery estimates, the exact delivery time may vary due to high order volumes.

​​Processing Time :​​ 2–3 business days 

​​Shipping Time :​​ 5–10 business days

Our team will keep you updated throughout the shipping process to ensure you stay informed.

Order Confirmation and Scheduling

One of Bututor’s dedicated representatives will be in touch with you once your order is ready for shipment. During this communication, the final delivery arrangements will be made, along with the scheduling of a suitable delivery date and time based on your availability.

As per our commitment to customer satisfaction and convenience, a courtesy call will be dialled to you a day before the scheduled delivery date for confirming your coordination and readiness.

Signature Requirement and Delivery Coordination

For security purposes, we require a signature at the time of delivery by an individual who is 18 years old or above. Please ensure someone meeting this requirement is present at the delivery location.

If you reside in an apartment complex, kindly reserve the elevator for the scheduled delivery window to allow for smooth assembly and setup.

Quality Assurance

Bututor takes immense pride in delivering every order in the safest and most secure manner.

Our shipping procedures follow strict quality standards to minimise the risk of damage. However, in the rare event of an issue, please contact our helpful service team immediately for prompt resolution.

Tracking and Updates

We offer comprehensive tracking services for all shipments. You will receive regular updates regarding your order status, allowing you to track its journey from dispatch to delivery.

If you have any questions, our customer support team is available to assist you every step of the way.

Contact Us

For further inquiries, assistance, or feedback regarding our shipping policy or services, feel free to contact us. Our support hours are Monday to Friday, 10:00 AM to 6:00 PM EST.

  • Phone: (647) 910-4127

  • Email: info@bututor.com

Thank you for choosing Bututor. We appreciate your trust and look forward to serving you with excellence throughout your shopping journey.