Refund Policy

At Bututor, we are committed to ensuring your complete satisfaction with every furniture purchase. To uphold this commitment, we’ve established a clear and customer-friendly return and exchange policy designed to address your needs while maintaining fairness for both you and our business. Please review the details below to understand your rights and responsibilities when it comes to returning or exchanging your furniture.

15-Day Return Assurance

We stand behind the quality of our products, which is why we offer a 15-day return window from the date of your original purchase. This period allows you to inspect your furniture in the comfort of your home, ensuring it meets your expectations in terms of style, fit, and condition. To be eligible for a return, the item(s) must remain in their original, resalable condition—this means no visible wear, scratches, dents, or damage, all packaging (including protective covers, tags, and assembly instructions) must be intact, and any included accessories (such as screws, bolts, or decorative hardware) must be present and undamaged.

The Return Process

If you wish to initiate a return within the 15-day window, please start by contacting our customer service team to confirm eligibility and receive guidance on next steps. You can reach us at (647) 910-4127 or via email at info@bututor.com—we’re happy to assist with questions about your purchase, product condition, or logistics. Once confirmed, you’ll need to:

  1. Pack the item(s) securely in their original packaging (or equivalent protective materials if the original is unavailable) to prevent damage during transit.
  2. Include all original accessories, manuals, and paperwork that came with the furniture.
  3. Provide a copy of your proof of purchase (receipt, invoice, or order confirmation email) for reference.

For your convenience, we can arrange a pickup from your location (in the Greater Toronto Area and surrounding regions) at no additional cost. If you prefer to return the item yourself, we recommend using a tracked shipping service to ensure safe delivery to our warehouse at:
111 Granton Drive, Unit 311, Richmond Hill, Ontario L4B 1L5, Canada.

Refund Processing

Once we receive your returned item(s), our team will inspect the condition to confirm compliance with our return policy. If everything checks out, we’ll process your refund within 10 business days. Refunds will be issued to the original payment method used for your purchase (e.g., credit card, debit card, or electronic transfer). Please note that processing times may vary slightly depending on your financial institution, but we’ll provide updates via email once the refund is initiated.

Restocking Fee Note

In cases where returns are due to non-quality-related reasons (e.g., change of mind, sizing discrepancies, or order errors), a 20% restocking fee may apply. This fee helps offset the costs associated with inspecting, cleaning, repackaging, and restocking returned items, which ensures we can continue to offer competitive pricing and maintain inventory availability for other customers. 

Exclusions

Certain items are not eligible for return under this policy, including but not limited to:

  • Furniture that has been assembled, disassembled, or modified (e.g., cutting, painting, or reupholstering).
  • Items with missing or damaged labels, tags, or serial numbers.
  • Clearance or discounted merchandise (unless explicitly stated as returnable at the time of purchase).

Contact Us

If you have any questions, concerns, or need assistance with the return process, our dedicated customer service team is here to help. You can reach us:

  • By phone: (647) 910-4127 
  • By email: info@bututor.com
  • By mail: 111 Granton Drive, Unit 311, Richmond Hill, Ontario L4B 1L5, Canada

We value your trust and strive to make every interaction with Bututor a positive experience. Thank you for choosing us for your furniture needs—we look forward to helping you create a space you love.